PRIVACY
MOTUS Privacy Notice
Applicable to motusvip.com and to travel services coordinated by MOTUS
Last Updated: August 26, 2026
1.
MOTUS Holdings LLC is the controller, and for the purposes of United States state privacy laws the business, responsible for the personal information described in this Notice. Our contact details are in Section 25.
Notice at collection. At or before the point we collect personal information from you, this Notice tells you the categories of personal information we collect (Sections 2 to 5), the purposes for which we use each category (Section 6), whether we sell or share it (Section 10), how long we keep it (Section 16), and the rights you may have (Sections 17 and 18).
Some of the rights and obligations described in this Notice apply only where a particular law applies to MOTUS or to you. Where MOTUS offers a right that a law does not require it to offer, it does so voluntarily, and doing so is not an admission that the law applies.
MOTUS is a small business. If any part of this Notice is unclear, or if you would like more detail about how a particular booking was handled, contact us using the details in Section 25 and we will explain it.
MOTUS Holdings LLC (“MOTUS,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit our website, submit a travel inquiry, communicate with us, or use services coordinated by MOTUS.
This Privacy Notice applies to information MOTUS collects through motusvip.com, through email, telephone, and text message communications, through quotation and booking processes, and in the course of coordinating travel services. It does not apply to the independent providers who perform those services, each of which handles personal information under its own privacy notice.
2.
We may collect personal information that you voluntarily provide to us when requesting travel planning or related services. This may include your name, email address, telephone number, destination or destinations, anticipated travel dates, number of travelers, requested service categories, preferred method of communication, travel preferences, and information you choose to include in your inquiry or journey details.
Our website may also collect limited technical or contextual information associated with a submission, such as the page or service from which an inquiry originated.
Information collected as a booking progresses. Depending on the services you request, we may also collect: full legal name as it appears on travel documents; date of birth; gender where a carrier requires it; nationality and country of residence; passport, visa, or other government identification numbers and expiry dates; known traveler, redress, or trusted traveler numbers; frequent flyer and loyalty program details; billing address and payment details; company name and role; emergency contact details; and the names and details of other travelers in your party.
Sensitive information. To arrange some services we may need information that is treated as sensitive under privacy laws, including dietary requirements, allergies, mobility or accessibility needs, medical conditions relevant to fitness to travel, and, where a carrier or destination requires it, health or vaccination documentation. Passport and other government identifier numbers are also treated as sensitive under several state laws. We collect this information only where it is necessary to arrange or deliver a service you have requested, we use it only for that purpose and for related legal and safety obligations, and we do not use or disclose it for any purpose that would require a right to limit its use under applicable law.
You are not required to provide any particular piece of information, but if you do not provide information a provider or a government requires, we may be unable to arrange the service.
Our public website inquiry form does not ask for passport numbers, government identification numbers, dates of birth, or loyalty account credentials. Where that information is required for a confirmed booking, particularly for international charter flights, we request it separately and ask that it be sent through the channel we specify rather than through the public form.
3.
When you visit motusvip.com, our website infrastructure provider automatically records limited technical information, which may include your IP address, approximate location derived from it, browser type and version, operating system, device type, referring page, the pages you view, and the date and time of your visit.
We use this information to deliver and secure the website, to detect and prevent fraud and abuse, to understand which services attract interest, and to diagnose technical problems. Section 13 explains the cookies and similar technologies involved and how you can control them.
Emails we send may contain standard delivery and open indicators that tell us whether a message was delivered and opened. You can prevent this by configuring your email client not to load remote images.
4.
We may receive personal information about you from: travel advisors, assistants, employers, and family members who arrange travel on your behalf; providers we book with, including confirmations, manifests, incident reports, and billing reconciliations; payment processors, in the form of transaction outcomes and limited card details such as the last four digits and expiry date; and publicly available or business sources where we verify a corporate client.
Where we receive information about you from someone else, this Notice governs our use of it, and Section 5 explains the assurances we require from the person providing it.
5.
Travel advisors, executive assistants, family members, colleagues, or other authorized representatives may provide information to MOTUS on behalf of another traveler.
If you provide personal information about another person, you represent that you are authorized to provide that information for the purpose of requesting, arranging, or coordinating travel services on that person’s behalf.
Where you provide personal information about another traveler, you are responsible for having a lawful basis to do so, for making this Notice available to that person, and for ensuring the information is accurate and current. This is particularly important for sensitive information such as dietary, medical, or accessibility requirements, which should only be shared with us where the traveler concerned has agreed.
If a traveler asks us to stop sharing their information with the person who booked on their behalf, we will consider that request in light of our obligations to the client who holds the booking, and we may need to notify the booking party that we can no longer coordinate on that traveler’s behalf.
6.
We use personal information to respond to inquiries, understand travel requirements and preferences, prepare or obtain travel options and quotations, coordinate requested travel services, communicate regarding existing or prospective travel arrangements, process payments, maintain business and transaction records, improve our customer service and operational processes, respond to requests regarding personal information, and comply with legal, regulatory, accounting, or contractual obligations.
We may also use information previously provided to us to better understand recurring traveler preferences or requirements when coordinating future travel.
We also use personal information to verify identity where required, to screen travelers and payers against sanctions and restricted party lists, to detect and prevent fraud and payment abuse, to establish, exercise, or defend legal claims, to maintain the security of our systems, and to send you marketing communications where Section 14 permits it.
We do not use personal information to make decisions about you that produce legal or similarly significant effects without human involvement, and we do not use it to train artificial intelligence models or supply it to third parties for that purpose.
7.
Where the EU or UK General Data Protection Regulation applies to our processing, we rely on the following legal bases.
Performance of a contract, or steps taken at your request before entering into one: responding to inquiries, preparing quotations, making and managing bookings, processing payments, and providing support during travel.
Legitimate interests: operating, securing, and improving our business and website; keeping business and transaction records; preventing fraud; understanding traveler preferences to provide a better service; and marketing to existing clients, in each case where those interests are not overridden by your interests and rights.
Legal obligation: tax, accounting, and recordkeeping requirements, sanctions and financial crime obligations, and responding to lawful requests from public authorities.
Consent: sending marketing communications where consent is required, and setting non-essential cookies. You may withdraw consent at any time, without affecting processing carried out before withdrawal.
Vital interests: acting in a medical or safety emergency during travel where you or another person is unable to consent.
Where we process special category data such as health, dietary, or accessibility information, we rely on your explicit consent, or where necessary on the establishment, exercise, or defense of legal claims or the protection of vital interests.
customerservice@motusvip.com
8.
MOTUS coordinates travel and related services that are generally provided by independent third parties.
We may share personal information with third-party providers when reasonably necessary to obtain pricing, confirm availability, make reservations, coordinate services, manage changes, or otherwise fulfill a traveler’s request.
Depending on the services requested, these providers may include aircraft charter operators or aviation providers, chauffeured transportation companies, hotels and other accommodation providers, destination management companies, restaurants, yacht providers, guides, experience providers, concierge and event providers, and other businesses involved in the requested travel arrangements.
We endeavor to share information relevant to the service being requested rather than unnecessarily distributing traveler information.
Providers, ground handlers, and their agents use the information we send them for their own purposes as independent controllers, under their own privacy notices. We cannot control how a provider or a foreign government uses information once we have transmitted it as part of arranging a service you requested.
For international travel we may be required to transmit passenger information, including passport details, to carriers, ground handlers, immigration and customs authorities, and border agencies, in the country of departure, of arrival, and of any country overflown or transited. Those transmissions are compulsory and we cannot arrange the travel without them.
9.
We may also disclose personal information: to our professional advisers, including lawyers, accountants, insurers, and auditors; to a payment processor, bank, or card network in connection with a transaction, a dispute, or a chargeback; where required by law, regulation, subpoena, court order, or lawful request by a public authority, including outside the United States; to establish, exercise, or defend legal claims; to protect the rights, property, or safety of MOTUS, our clients, or others, including in a medical or security emergency during travel; and to a buyer or successor in connection with a merger, reorganization, financing, or sale of all or part of our business, subject to appropriate confidentiality protections.
10.
MOTUS does not sell personal information, and does not share personal information for cross-context behavioral advertising, as those terms are defined under California and other United States state privacy laws. We have not done so in the preceding twelve months.
MOTUS does not sell or share the personal information of any individual we know to be under 16 years of age.
If this ever changes, we will update this Notice before the change takes effect and provide the opt-out mechanisms the applicable law requires.
11.
MOTUS uses third-party technology and service providers to operate its business. These may include website and form infrastructure, email and communications services, payment processors, and business administration systems.
Our current service providers include services such as Framer for website and form infrastructure, Google Workspace for business communications and email, and Stripe for payment processing.
These providers may process information on our behalf in accordance with their own contractual and privacy obligations.
We may change or add business systems and service providers as our operations evolve.
We engage these providers as service providers or processors. We require them by contract to process personal information only on our instructions and for the purposes of providing their service, to keep it confidential and secure, and not to sell it or use it for their own purposes. A current list of the categories of providers we use is available on request.
12.
Payments to MOTUS may be processed through third-party payment processors, including Stripe.
MOTUS does not itself store complete payment-card numbers submitted through Stripe’s payment-processing environment. Payment processors may collect and process payment information in accordance with their own privacy policies and security practices.
MOTUS may retain transaction records, invoice information, payment status, and other business records associated with a transaction.
13.
MOTUS does not currently use third-party advertising pixels or similar behavioral advertising technologies on the website.
Basic technical functionality associated with our website provider may still operate as necessary to deliver the site and its features.
If MOTUS later introduces analytics, referral tracking, advertising pixels, affiliate or referral cookies, or similar technologies, we may update this Privacy Policy and implement additional notice or consent mechanisms where appropriate.
What we use. Our website uses cookies and similar technologies that are strictly necessary to deliver the site, maintain security, remember form state, and prevent abuse. We may also use limited cookies to understand aggregate site usage.
Your controls. You can block or delete cookies through your browser settings. Blocking strictly necessary cookies may prevent parts of the site from working. Where non-essential cookies are used and applicable law requires consent, we will obtain it through a consent banner before those cookies are set.
Opt-out preference signals. Where required by applicable United States state privacy law, we treat a Global Privacy Control or similar browser-based opt-out preference signal as a valid request to opt out of the sale or sharing of personal information for the browser and device on which it is received. Because we do not sell or share personal information, this signal does not currently change how we handle your information.
We do not currently respond to Do Not Track browser signals, because no common standard for them has been adopted.
14.
We send transactional messages about your inquiries and bookings, including quotations, confirmations, itinerary changes, payment notices, and travel-day updates, by email and text message. These are necessary to deliver the service and are not marketing.
We may send marketing communications about MOTUS services where you have opted in, or where applicable law permits us to contact an existing client. You can opt out at any time using the unsubscribe link in any marketing email, by replying STOP to a marketing text message, or by contacting us at customerservice@motusvip.com. Opting out of marketing does not stop transactional messages while a booking is active.
Consent to receive marketing text messages is not a condition of purchasing any service. Message and data rates may apply. We do not sell or transfer mobile telephone numbers or text message consent to third parties for their own marketing.
15.
MOTUS may record or monitor telephone calls for quality assurance, training, accuracy of booking instructions, and dispute resolution. Pennsylvania and certain other jurisdictions require the consent of all parties to a recorded call, so we will tell you at the start of a call if it is being recorded, and continuing the call after that notice indicates your consent. If you prefer not to be recorded, tell us and we will continue the discussion in writing.
Recordings are retained in accordance with Section 16 and are accessible only to personnel who need them for the purposes described above. Providers may separately record calls under their own policies.
16.
We keep personal information only for as long as we need it for the purposes described in this Notice, and then delete it or render it unrecoverable. The period we keep it for depends on the category of information, the purpose it serves, and the retention periods that tax, accounting, and limitation-of-actions rules require.
We apply the following criteria. Inquiries that do not result in a booking are kept for up to twenty-four (24) months, so that we can respond if you come back to us. Booking, itinerary, and traveler records, including passport and identification details supplied for a specific trip, are kept for the duration of the trip and then for up to seven (7) years, to meet tax and accounting requirements and to allow us to respond to a claim within the applicable limitation period. Payment and invoice records are kept for seven (7) years for the same reasons. Call recordings are kept for up to twelve (12) months unless they relate to a dispute, in which case they are kept until it is resolved. Marketing contact details are kept until you opt out and then on a suppression list, so that we do not contact you again. Records subject to a legal hold are kept until the hold is lifted.
Where we no longer need information but cannot delete it immediately, for example because it sits in a backup, we isolate it and protect it until deletion is possible.
17.
Rights that may apply to you. Depending on where you live, you may have the right to: know the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of recipients; obtain a portable copy of it; correct inaccurate information; delete information we hold about you; opt out of the sale or sharing of personal information, and of targeted advertising and certain profiling, none of which we carry out; limit the use of sensitive personal information beyond what is necessary to provide the service, which is already our practice; and not be discriminated against for exercising any of these rights. Some states also give you a right to appeal a refusal.
How to make a request. Submit a request by email to customerservice@motusvip.com with the subject line “Privacy Request,” or by telephone at +1 (267) 563-8230. Tell us what you are asking for and the email address or telephone number you used with us, so that we can locate your records.
Verification. To protect your information we will ask you to verify your identity, usually by confirming details that match our records, such as the email address used for an inquiry or details of a past booking. For a request for specific pieces of personal information we may ask for additional confirmation. We will not ask you to create an account, and we will not use verification information for any other purpose.
Timing. We will acknowledge a request promptly and respond within forty-five (45) days, or within any shorter period the applicable law requires. Where a request is complex we may extend that period by a further forty-five (45) days and will tell you if we do. There is no charge unless a request is manifestly unfounded or excessive.
Authorized agents. You may use an authorized agent to make a request. We will ask for written proof of the agent’s authority and may ask you to confirm it directly.
Appeals. If we decline a request in whole or in part, we will tell you why. Where the law in your state provides a right of appeal, you may appeal by replying to our response with the word “Appeal,” and we will respond within the period that law requires. You may also complain to your state attorney general.
You may contact MOTUS to request access to, correction of, or deletion of personal information we maintain about you.
We will consider and respond to reasonable requests consistent with applicable law and our legitimate business, legal, accounting, contractual, fraud-prevention, and recordkeeping obligations.
Certain records may need to be retained even after a deletion request when reasonably necessary to comply with law, maintain transaction records, resolve disputes, enforce agreements, or protect the rights of MOTUS or others. For example, we must keep invoices for tax purposes, and we may need to keep booking records while a provider dispute or insurance claim is open.
18.
If you are in the European Economic Area, the United Kingdom, or Switzerland, you have the right to access your personal information, to have inaccurate information corrected, to have information erased in certain circumstances, to restrict processing, to data portability, to object to processing carried out on the basis of legitimate interests, and to object at any time to direct marketing.
Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out beforehand.
You may lodge a complaint with your local supervisory authority, or in the United Kingdom with the Information Commissioner’s Office. We would appreciate the chance to address your concern first.
19.
MOTUS uses reasonable administrative and technical measures intended to protect personal information in our possession.
However, no website, communication method, payment system, or electronic storage system can be guaranteed to be completely secure. You should avoid sending sensitive information that MOTUS has not requested through unsecured communication channels.
Our measures include access controls on business systems, multi-factor authentication on email and administrative accounts, encryption of data in transit, use of reputable service providers, and limiting access to personal information to the individuals who need it. We do not store complete payment card numbers on our own systems.
If a security incident affects your personal information and applicable law requires notification, we will notify you and the relevant regulators within the timeframes that law requires.
20.
Our website may link to or involve services provided by third parties.
MOTUS is not responsible for the privacy practices, security practices, or content of independent third-party websites or service providers. Their collection and use of information may be governed by their own privacy policies.
21.
MOTUS does not knowingly market its services to, or knowingly collect personal information directly from, children under 13 through its website.
If we become aware that personal information from a child under 13 has been submitted without appropriate authorization, we may take reasonable steps to delete it.
Minors frequently travel on bookings arranged by MOTUS. Where a booking includes a traveler under 18, we collect the information the providers and destination authorities require, such as name, date of birth, and passport details, from the adult who arranges the booking. That adult is responsible for providing that information lawfully and for making this Notice available to the minor’s parent or guardian where appropriate.
A parent or guardian may contact us using the details in Section 25 to review, correct, or request deletion of a minor’s information, subject to our need to retain booking and financial records as described in Section 16.
22.
MOTUS is a United States business and information submitted to MOTUS may be processed or stored in the United States.
Because MOTUS coordinates international travel, information may also be shared with service providers located in other countries when reasonably necessary to arrange requested services.
Personal information we hold is stored primarily in the United States. Because we coordinate international travel, information is also transferred to providers, ground handlers, and authorities in the countries on your itinerary. Data protection laws in those countries may not provide the same level of protection as the laws of your own country, and in some cases we transfer information because a foreign government requires it as a condition of entry, departure, or overflight.
Where we transfer personal information out of the European Economic Area, the United Kingdom, or Switzerland, we rely on an appropriate transfer mechanism, which will usually be the European Commission’s Standard Contractual Clauses and the UK International Data Transfer Addendum, or the derogation in Article 49 permitting transfers necessary for the performance of a contract with you or in your interest, which is the basis on which traveler details are passed to providers and authorities on your itinerary. A copy of the relevant safeguards is available on request.
23.
If you need this Notice in an alternative format, or need assistance exercising any right described in it, contact us using the details in Section 25 and we will provide the information in a way that works for you.
24.
We may update this Notice from time to time to reflect changes in our business practices, technology, services, or legal requirements.
The updated version will be posted on this page with a revised “Last Updated” date.
Where a change is material, we will take reasonable steps to bring it to your attention before it takes effect, including by email where we hold your address. We will not apply a materially different use of personal information already collected without your consent where applicable law requires it.
25.
For privacy questions or requests concerning personal information, contact:
MOTUS Holdings LLC, 239 Fourth Avenue, Suite 1401, Pittsburgh, Pennsylvania 15222, United States. Email: customerservice@motusvip.com. Telephone: +1 (267) 563-8230. Please mark privacy requests “Privacy Request.”